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General sales conditions
General Sales conditions
The following text referred to as "general sales conditions" regulates the terms and the sales conditions of the products sold by Anteprima Desenzano Shop ("the products", hereinafter). Any agreements between Anteprima Desenzano Shop and the third party ("the customers", hereinafter) for the sales of products are regulated exclusively by these General Conditions which form an integral part of any proposal, order and order confirmation. The sales conditions applicable to the order are those in force on the date of the order. Any modifications on payment terms or operations notwithstanding the General Conditions shall be valid only under written acceptance by Anteprima Desenzano Shop.
These General Conditions are applicable to all Customers, except for some provisions applied to the Retail Customer exclusively (a "Retail Customer" is natural person buying products for purposes alien to business or professional activities). A "Retail Customer" is a customer who sends a purchase proposal without entering his/her own VAT number in the area where the customer's personal data is requested. Articles from 50 to 63 of the Legislative Decree no. 206/2005 are applied to the Purchase Agreements stipulated by Retail Customers. At any time and without notice, Anteprima Desenzano Shop may modify the content of these General Conditions. The aforesaid modifications shall be valid from the date of the publication on the Website.
The order sent by the Customer is considered as a contract proposal and entails the awareness and acceptation of these General Conditions. Anteprima Desenzano Shop confirms the receipt of the Customer's proposal sending an automatic reply to the Customer's e-mailbox. This automatic e-mail only confirms the correct receipt of the proposal. The confirmation message shall indicate the "PO number" to use for future messages addressed to Anteprima Desenzano Shop. After the payment has been processed ANTEPRIMA DESENZANO SHOP will send an order confirmation email. Then another email wukk be sent with the shipping confirmation and tacking data upon shipment of the product.
The Customer may display the order in his/her login area. When the order is dispatched, the data displayed in the login area will be updated. Any Purchase Agreements stipulated between Anteprima Desenzano Shop and the Customer is considered to be concluded after Anteprima Desenzano’s Shop's order acceptance. At its discretion, Anteprima Desenzano Shop may accept or refuse the order sent by the Customer who may not complain or claim for compensation, in the event of non-acceptance of the aforesaid order. The order is considered to be accepted by Anteprima Desenzano Shop if, within 48 hours after the order dispatch, the Client does not receive any further communication. In the event of order refusal, Anteprima Desenzano Shop shall inform the Customer by e-mail.
By the order dispatch, the Customer declares to have read all instructions contained in the purchasing process and to accept both the General Conditions and the Terms of Payment described as follows:
PRICE OF THE PRODUCTS - DELIVERY COSTS - PRODUCT AVAILABILITY
The prices of the products are clearly displayed on the website and are VAT included. Further taxes or duties required by the applicable legislations for the importation of products are not included. In this case, the Customer shall have to clear custom operations paying the taxes and the duties required in the importing country (in addition to VAT).
At any time, the prices and the availability of the products displayed on the website are subject to modifications without notice, being understood that, for the pending and already accepted orders, Anteprima Desenzano Shop shall apply the sales conditions in force at the moment of the Customer's order dispatch.
The availability shown on the product sheets is not updated in real time, because the number of users accessing the website may vary the product availability during a specific day. For this reason, Anteprima Desenzano Shop does not guarantee to deliver the purchased products immediately, although on the website they are displayed as available. In no case, Anteprima Desenzano Shop shall be responsible for possible delayed deliveries.
If the order is paid by bank transfer, Anteprima Desenzano Shop shall send the products to its customers only when the amount is credited to the aforesaid current account and displayed correctly.
In the event of delayed deliveries, Anteprima Desenzano Shop commits itself to inform the Customer by e-mail. Before the order is shipped, the Customer may cancel or modify it, following the steps indicated in his/her login area. The shipping costs are clearly shown to the Customer on the website before the conclusion of the Purchase Agreement. They shall be added to the total amount of each purchase and depend on the terms of delivery, the terms of payment, the destination country as well as the total amount of the order.
If available, the visual representation of the products displayed on the website usually corresponds to their photo and is for illustrative purposes only. Anteprima Desenzano Shop may not guarantee the exact correspondence between the picture shown on the website and the actual product (with particular reference to the product's chromatic features).
Free shipping throughout the European Union with payments via PayPal or bank transfer for order over EUR 185* (Shipments are subject to change as a result of price increases of couriers.) For other destinations not in the shipping table the rate is EUR. 35.0 for orders up to 31.5 kg. The cost will be calculated and added to the order at the time you fill out the delivery form. Delivery in Italy is within 1-2 working days from receipt of payment. In some areas (eg. islands) delivery may be delayed for a few days due to the logistics for reaching the final destination. In any event, customers will be notified by e-mail when the package is shipped. For the rest of the European Union delivery is within 4-5 working days from receipt of payment.
1 single package for each consignment; max. weight: 31.5 kg.
Cash on Delivery payments: Valid only in Italy. The COD delivery cost is € 4,00.
RIGHT OF WITHDRAWAL: 14 DAYS
For whatever reason, the retail customer may withdraw from the agreement (a "Retail Customer" is a natural person buying products for purposes alien to business or professional activities). To exercise the right of withdrawal, the customer shall send a notice as well as Anteprima Desenzano Shop's authorization form to Anteprima Desenzano Shop within 14 working days from the delivery date.
The right of withdrawal is submitted under the following conditions: 1. the good and its parts shall be intact and returned in the original packaging (documents and accessories included); 2. if possible, the original packaging shall be placed into an additional box to limit damage (the application of labels or adhesive tapes on the original packaging is forbidden); 3. the customer is completely responsible for the shipping until the delivery of the product to Anteprima Desenzano Shop's warehouse; 4. freight charges for the return of the product shall be paid by the retail customer.
Anteprima Desenzano Shop is by no means responsible for damage, theft or loss of goods returned by uninsured shipping. No packets paid cash on delivery and freight collect will be collected under any circumstances.
Except for additional reinstatement fee for ensured damage on the original packaging, Anteprima Desenzano Shop shall refund to the customer the total amount he paid by Credit Card or Bank Transfer, using a write-off procedure. For payments sent by bank transfer, the customer shall transmit his/her bank details (IBAN code) to Anteprima Desenzano Shop.
FORFEITURE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal shall forfeit when Anteprima Desenzano Shop determines: 1. the total or partial use of the good; 2. the lack of the original external and/or internal packaging; 3. the lack of products' basic elements; 4. the damage of the product for causes different from transportation.
In the aforesaid cases, Anteprima Desenzano Shop shall return the good to the sender who shall cover the shipping costs.
The Purchase Agreement between the Customer and Anteprima Desenzano Shop is stipulated in Italy and governed by the Italian Law.
We wish to inform you that your personal data will be kept in our database and only used for the purposes of our agency in conformity with the Privacy Law (Legislative Decree 196/2003).
*NOTICE REQUIRED BY ARTICLE 13 OF LEGISLATIVE DECREE 196/2003 'CONSENT TO THE PROCESSING OF PERSONAL DATA UNDER ARTICLE 13 OF DL 196/2003 I, undersigned, have been informated by the Owner of the data for processing purposes, in conformity with article 13 of DL 196/2003, declare that I have read the notice and consent to the processing of my personal data for the purposes indicated in the above-mentioned notice'.
The personal data that you provide us using our contact forms is recorded on electronic media that is protected and kept confidential by ANTEPRIMA DESENZANO SHOP for its institutional purposes connected or instrumental to the company's activities.
In conformity with DL 675/1996, you have the right to access your data and to have it corrected, supplemented and, in certain circumstance to have it deleted or blocked.
What Personal Information About Customers Does ANTEPRIMA DESENZANO SHOP? The information we collect from customers (name, billing address, shipping address and email) helps us personalise and continually improve your shopping experience and to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us.
We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
We do communicate your data to any third party for other reasons than the ones mentioned above
Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us.
E-mail Communications: We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
How Secure Is Information About Me? We work to protect the security of your information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts information you input.